Pearson 5 Year Transferable Warranty

At Pearson, we don't just build bikes; we build trust, performance, and an unwavering commitment to our riders. Our dedication to delivering exceptional quality goes beyond just words—it's embedded in every bike we craft, and it reflects in the standards we set for the entire industry. We’re not just meeting expectations; we’re raising the bar with our pioneering approach to customer care.

We are thrilled to introduce an industry first that redefines what it means to stand by our products—a transferable 5-year warranty. This groundbreaking guarantee isn't just a promise; it's our way of showing that we believe in the longevity and durability of every Pearson bike, no matter who rides it. Whether you’re the first owner or the bike finds a new home, your Pearson is covered for five full years. This means you can ride with confidence, knowing that we’re with you every pedal of the way.

This is more than a warranty; it’s a testament to our relentless pursuit of excellence and innovation. It’s about giving you peace of mind and solid proof that when you choose Pearson, you’re choosing a legacy of craftsmanship and customer satisfaction that has stood the test of time. We are here for you, not just today, but for every ride and every adventure for years to come. At Pearson, you’re not just buying a bike; you’re joining a family committed to your journey and dedicated to ensuring your satisfaction every step of the way.

WHATS COVERED under the 5-year transferable warranty?

The heart and soul of the bike: The frameset (frame and forks), is covered under our 5-year transferable warranty.

The frameset is warrantied against any defects in material or workmanship which result in the bike not being able to function as intended for 5 years from the original purchase date.

We will either repair any defective frameset, or replace any defective frameset with the same or most comparable model available.

Find out more.

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Shimano Warranty

Dura-Ace Components: These high-end components come with a 3-year warranty from the date of original purchase, reflecting their premium build quality and engineering.

105 and Ultegra Components: These groupsets, like other are covered by a 2-year warranty from the date of purchase. This warranty ensures that any defects in materials or workmanship will be addressed.

Full details here.

ERE Wheelset Warranty

At Pearson, we are committed to delivering high-quality, durable wheelsets that ensure top-tier performance and reliability. We are proud to offer wheelsets from ERE, our trusted partner, known for their precision engineering and exceptional craftsmanship.

All of our ERE wheelsets come with a comprehensive warranty, which covers defects in materials and workmanship for a period of 2 years from the original purchase date.

Additionally, if registered within 60 days of purchase, the warranty extends to a lifetime for manufacturing defects. For full details of ERE’s warranty policy, including exclusions (such as wear and tear, damage from improper assembly, and misuse), please refer to the ERE warranty page.

For more information on wheelset warranties please click here.

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How to submit a warranty

How to Submit a Warranty Claim

If you encounter any issues with your Pearson bike or its components, follow the steps below to submit a warranty claim: Then please fill out our Warranty Form.

You can find all information on our Warranty FAQ page.

Contact Us:
If you have any questions or need assistance with your warranty claim, please don't hesitate to get in touch with our dedicated customer care team here.